Retail operations & till management
A fully configurable retail management interface with industry-specific layouts, real-time cashier dashboards, and comprehensive till management. Support for cash, cards, gift cards, loyalty points, coupons, and split tenders in a single transaction. Role-based permissions control exactly what each cashier can do, with discounts, returns, voids, and price overrides all requiring the right authorisation level.
Dynamic promotions & pricing
Quantity breaks, BOGO offers, tiered discounts, bundle pricing, and bill-value promotions are configured once at Head Office and applied automatically at every store. Promotion conflict resolution handles overlapping offers without manual intervention, and scheduled pricing changes go live on time without anyone needing to be in the store to update a price file.
Loyalty, gift cards & coupons
Points accrual, tier progression, and reward redemption with flexible program configurations that work across every store and channel. Gift cards are sold, reloaded, and redeemed with full liability tracking. Coupon management supports item-specific, category-based, or bill-value discounts with validity controls and usage limits.
WebShop & omnichannel fulfilment
iVendNext includes a built-in WebShop that shares the same item master, customer record, special pricing, loyalty points, and coupons as every physical store. Inventory is unified across WebShop and stores — supporting buy-online-pickup-in-store, ship-from-store, and endless aisle without separate stock pools or manual allocation. Mobile POS lets staff process sales anywhere on the retail store floor — same payments, same live inventory as every fixed till.
Customer experience & profiles
A single customer profile travels across every touchpoint, with purchase history, loyalty balance, preferences, and communication records available to every associate at every store. Cross-channel returns are handled from any location to any other, with inventory adjustments and accounting entries posted automatically.
Store analytics & operational reporting
Real-time store KPIs including revenue, transaction counts, average basket, and cashier productivity are available at shift level, not just day end. X/Z tape reports handle mid-shift monitoring and end-of-day reconciliation. AI-powered insights predict peak trading hours, optimal staffing, and inventory requirements.